Inspiring, encouraging, and simply communicating with employees in way that motivates them to further the company's goals in the most valuable and efficient way possible is the aim of good leadership, and will lead to a maximized return from the company's other resources, as well (Bateman-Snell 2009). In the tourism industry, this can also require becoming a community leader, ensuring others that their lives will not be adversely impacted from tourism increases and generally engaging the community and culture in the endeavor as much as possible (Law & Thyne 2004).
Controlling
The first three functions of management -- planning, organizing, and leading -- require the fourth function of management -- controlling -- to ensure that they are being practiced in the manners and with the intents with which they were conceived (Bateman-Snell 2009). Controlling essentially refers to the monitoring of both the processes and the end results of a company's efforts, and in this manner also serves as something of the final arbiter in management when it comes to the other three...
In the hospitality industry, control requires constant attention to detail, and the thorough checking and rechecking of ll aspects of the consumer's experience with the company and its services. Without the function of control, there is no way for any company, including -- perhaps especially -- those that operate in the hospitality industry, to know if they are living up to their potential and goals.
Conclusion
All four functions of management are vital in the hospitality industry, as they are in all business ventures. Without proper planning, organizing, leading, and controlling, the hospitality industry would not be able to offer a consistent quality of service, or even consistent services. By utilizing these four functions of management in a conscious, intelligent, and responsible way, on the other hand, companies operating in the hospitality and tourism industry can maximize their profitability and their sustainability in a way that is beneficial not only to the companies themselves, but to the environment and the communities in which they operate.
